Parts Supply
Q: What brands of ultrasound parts do you supply?
A: We specialize exclusively in GE, Philips, and Siemens ultrasound systems. This focused approach allows us to maintain deep inventory and expertise for these three leading brands.
Q: Do you sell genuine OEM parts or compatible alternatives?
A: We offer both. Our inventory includes genuine OEM parts where available, as well as high-quality compatible alternatives that meet or exceed original specifications. Each product listing clearly indicates the part type.
Q: How quickly can you ship a replacement part?
A: For in-stock items, we ship within 24 hours of order confirmation. We understand that equipment downtime is urgent—our warehouse team prioritizes fast processing to get your parts to you as quickly as possible.
Q: Are the parts tested before shipping?
A: Yes, absolutely. Every part we ship undergoes pre-testing on actual ultrasound equipment to verify functionality. We don’t sell untested components.
Q: Do you offer warranty on replacement parts?
A: Yes. All replacement parts come with a minimum 90-day warranty. Some components carry extended warranties—please check individual product listings or contact us for details.
Q: What if the part I need is not listed on your website?
A: Contact us directly. Our inventory is constantly updating, and we may have the part available even if not yet listed. We can also source specific components upon request.
Repair Services
Q: What types of ultrasound repairs do you offer?
A: We specialize in:
- Transducer/probe repair (array replacement, lens repair, cable restoration)
- Circuit board repair (component-level troubleshooting)
- Power supply repair
- Cable and connector repair
Q: Which brands do you repair?
A: We repair components from GE, Philips, and Siemens ultrasound systems exclusively. Our technicians have specialized training and decades of combined experience with these brands.
Q: How long does a typical repair take?
A: Standard repair turnaround is 5-7 business days after we receive your component. For urgent needs, we offer expedited service—please contact us to discuss.
Q: Do you provide a loaner or exchange program?
A: Yes, for many common probes and boards, we offer exchange programs. You receive a working replacement immediately, then send your faulty component back. Contact us to check availability.
Q: How do I ship my component for repair?
A: Package the component securely in anti-static packaging (for boards) or protective foam (for probes). Include your contact information and a brief description of the issue. Ship to the address provided after you submit a repair request.
Q: What if my component cannot be repaired?
A: If we determine a component is non-repairable, we will contact you immediately with our diagnosis. You pay only the diagnostic fee (if applicable) and return shipping—no charge for unsuccessful repairs.
Q: Do repaired components come with a warranty?
A: Yes. All our repairs are backed by a 90-day warranty covering workmanship and parts replaced.
Technical Questions
Q: How do I know if my probe needs repair or replacement?
A: Common signs include:
- Poor image quality (dark spots, lines, blurring)
- Physical damage to the lens or housing
- Intermittent connection issues
- Cable fraying or breakage
Contact us with a description of the issue—we can often help diagnose remotely.
Q: Can you repair circuit boards with water damage?
A: In many cases, yes. Our technicians have experience cleaning and repairing boards exposed to fluids. However, severe corrosion may make repair impossible. We provide a free assessment.
Q: Do you repair power supplies from all GE/Philips/Siemens models?
A: We repair power supplies from most major models. Contact us with your specific model number to confirm.
Q: What testing do you perform after repair?
A: Repaired components undergo 24-hour functional testing on live ultrasound systems before return. This ensures stable performance and full compatibility.
Ordering & Shipping
Q: What payment methods do you accept?
A: We accept bank transfer (wire), credit cards (via secure payment link), and PayPal for international customers. For established partners, net terms may be available.
Q: Do you ship internationally?
A: Yes, we ship to customers worldwide. We have extensive experience with international shipping and customs documentation.
Q: How much does shipping cost?
A: Shipping cost depends on destination, package weight, and selected service. We offer DHL, FedEx, and UPS options. Contact us for a shipping quote.
Q: Will I have to pay customs duties or taxes?
A: International customers are responsible for any customs duties, taxes, or import fees in their country. We provide accurate documentation to assist with customs clearance.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a tracking number via email.
Still Have Questions?
We’re here to help. If you didn’t find the answer you need, please reach out to our team.
Contact us:
- Email: adrenew@ultrasoundpartsrepair.com
- Phone: 16743070386
- Online form: ultrasoundpartsrepair.com
We typically respond within 24 hours.